Protect your account with 2FA

Protect your account with 2FA

​​​​Your Rigi account is protected with an email address and password.

2FA is an extra layer of security used to make sure that people trying to gain access to an online account are who they say they are. First, a user will enter their username and a password. Then, instead of immediately gaining access, you will be required to provide to enter a number that is generated by a 2FA app. 

Two-factor apps use one-time passwords (OTP) as your second factor. Most apps work the same way. After turning on 2FA on your account, you can scan a QR code to tie that account to your app. Every time you log in, your app will automatically generate a code, which you’ll need to enter to unlock your account. The code is usually a six-digit time-based, one-time password (TOTP).

Enable 2FA

You can enable 2FA during the sign-up process or via the account settings via a switch.
  1. Select Enable Two-factor authentication



    This will open the following dialog
  2. It is recommended to print the QR code and save it somewhere! If you ever loose your phone, then you can use it to regain access.

  3. Open the 2FA app on your mobile phone.

    Examples of 2FA apps (source: https://www.cloudwards.net/best-2fa-apps/):
    1. Authy — Easy to use, feature-rich and supports multi-device sync
    2. Google Authenticator — A widely adopted standard across major websites
    3. andOTP — An open-source alternative that has more features than the competition
    4. LastPass Authenticator — Similar to Google Authenticator, but works within the LastPass ecosystem
    5. Microsoft Authenticator — Also similar to Google Authenticator, but works especially well with Microsoft services

  4. Register the QR code to your 2FA application

  5. Enter the code

  6. Click Confirm

How to log in using 2FA

  1. Enter your username and password



  2. Open the 2FA app on your phone

  3. Enter the code

  4. Click Confirm

Configure 2FA at a later moment

  1. Change the settings for 2FA in Account settings > Security.


Troubleshooting

You need your phone to get a 2FA code.
In case of a lost phone, you can register your QR code again to gain access.
If you cannot access your account anymore, please contact your project manager.


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